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First part: Tourist promotion
Aware of the need to give a specific identity to the destination
of Southern France, the 3 Regional Tourist Boards
have been working with VNF since 1997 on implementation of an
interregional programme of promotion of the Rivières
et canaux du Midi (Rivers and Canals of Southern France).
Thanks to the communication campaigns that have been carried out,
the overall offer has reached a satisfactory level of coherence
and legibility in a competitive market. The use of major media
on the national level has been a success for the promotion of
hire boats.
Also, the post-campaign surveys and customer-oriented studies
carried out have highlighted the following trends:
the occupation and period of use of hire boats have increased
and the offer has expanded,
this increase in activity has been accompanied by problems
of saturation of the network, especially in the Eastern part (the
Carcassonne - Béziers section of the Canal du Midi),
the other forms of tourist use of inland waterways have
not benefited from the direct impact of the communication campaigns
as much as hire boats.
Considering these circumstances, and the significant impact of
image, the stakeholders thus wished to continue the promotion
effort, but supplementing it by local action aimed at promoting
trip boats to the residents of the regions and land-based tourists
during their stay.
This operation, for a total cost of 60 000 Euros, made it possible
to carry out a regional press campaign and a brochure containing
additional information, listing the professionals of this activity
throughout the Rivers and Canals of Southern France and detailing
the services they offer.
In order to target the professionals, this brochure dedicated
to trip boats is sent to the main distributors and to the prospective
customers who request information following the campaign.
An analysis of the impact of this action is scheduled at the end
of the 2001 season.
Second part: signage
This action, dealing with the same interregional issues as for
the Web site, encountered the same difficulties in its implementation.
The main objective was to materialise along the waterways, through
common signage, the promotional image created and adopted in the
field of tourism communication. The basic difficulty was linked
to the attempt to strike the right balance between the multiplicity
of local identities and homogenisation (and not standardisation)
of the image of the waterway product.
In addition to the objectives of information and awareness raising,
this action involved a long process of validation by all the partners.
The final validation of this Charter is to take place before the
end of July 2001.
This operation proceeded according to three phases:
Assessment of existing supply This required a methodological
approach for the definition of a signage concept: spatial and
tourist identification of the territory concerned, definition
of identity sequences. For the whole waterway area, a total of
15 sequences were highlighted. Many actions were undertaken in
the field in order to draw up a comprehensive picture of the current
state of this signage.
Thematic inventory In comparison to the guides and tourist
documentation available, the client surveys, the analysis of the
differences between the image of a territory as it is actually
experienced and the image as perceived in advance, the Charter
establishes a kind of common strand or a thematic framework, making
it possible to outline an ambience for every sequence, to put
forward the identifying elements that are systematically present,
to locate the evocative strong points for any user (motorists,
boaters, cyclists, riparians
) and for any cultural category
(French, European, international
)
Definition of graphic specifications This constitutes the
body of the charter that each partner is expected to approve and
respect in its future projects. Taking a practical example corresponding
to a particular sequence (the Lot valley) as a starting point
(to give a better appreciation of the operational feasibility
of the proposals), the charter sets out the precise standards
concerning graphics, design, materials, technical recommendations,
shapes and variation of the lines of furniture, provision of the
contents, etc. The latter (tourist information) will be entrusted
to the local tourist operators at the time of the implementation
of this signage.
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